Privacy Policy

Heritage Ministry (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, use our services, visit our website, or contact us.

Heritage Ministry is a registered charity in England and Wales (Charity No. 1204565).

If you have any questions about this policy, you can contact us at:
📧 contactus@heritageministry.co.uk

1. Who We Are

Heritage Ministry is a London-based charity supporting ethnic minority families and individuals in need by providing food support, advice services, and other community assistance.

2. Information We Collect

a. Information You Provide Directly

• Name
• Address
• Email address
• Phone number
• Donation details
• Volunteer information
• Support request information
• Any information submitted via our forms or communications

b. Information We Collect Automatically

• IP address
• Browser type
• Pages visited
• Cookies (if enabled)

3. How We Use Your Information

• To provide food and community support services
• To manage donor relationships and process donations
• To communicate with volunteers and supporters
• To respond to enquiries
• To maintain accurate charity records
• To comply with legal and regulatory obligations
• To improve our website and services

We do not sell or trade your personal information.

4. Legal Basis for Processing

• Consent – when you willingly provide information
• Legitimate Interests – to operate and improve our charity services
• Legal Obligations – required by Charity Commission or HMRC
• Contract – to fulfil a request or agreement

5. Sharing Your Information

We may share your data with trusted third parties such as:

• Payment processors (for donations)
• IT service providers
• Government or regulatory bodies (if legally required)

All third parties follow strict data protection standards.

6. How We Store & Protect Your Data

• Encrypted storage where applicable
• Password-protected systems
• Restricted staff access
• Regular data reviews and audits

We retain your information only as long as needed for its purpose.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data
• Request corrections
• Request deletion (“right to be forgotten”)
• Object to processing
• Withdraw consent
• Request restriction of processing
• Request data portability

To exercise your rights, email us at: contactus@heritageministry.co.uk

8. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings at any time.

9. Children’s Data

We do not knowingly collect personal information from children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns, you can contact us at:
📧 contactus@heritageministry.co.uk
Heritage Ministry, London, United Kingdom